Orders, delivery & returns
how much is shipping?
Tracked shipping is $4.99 per order to addresses in the United States.
when will my order arrive?
Handling takes 0 to 1 calendar day; transit takes 2–6 calendar days. Total estimated delivery is 3–7 calendar days. Our cutoff is 3 p.m. Eastern. Carrier delays may affect estimates.
how can I track my order?
Use Track order in the header or the tracking link in your dispatch email.
can I return an item?
Request a return within 30 calendar days after delivery. Items must be unused and in their original condition. Contact us before returning; we will provide instructions and the appropriate return address.
who pays return postage?
You pay postage for change-of-mind returns. There is no restocking fee. Contact us if an item arrives damaged or incorrect.
when will I receive my refund?
Within 30 calendar days after we receive your return, or after approval if no return is required. Payment provider processing may take additional time.
can I cancel my order?
Contact us within 12 hours of ordering. Cancellation cannot be guaranteed after processing or dispatch begins.
how can I contact you?
Use our contact form. Support hours are Monday to Friday, 8 a.m. to 5 p.m. Eastern. We usually respond within 1 business day.
Pieces and care
do the candle warmer lamps come with a bulb?
No. The Broughton, Edale and Deerhurst lamps are sold without a bulb, so you can choose the color temperature you prefer. Candles are not included.
will my piece look exactly like the photos?
Marble, onyx, travertine and acacia are natural materials, so veining, pits, grain and tone vary from piece to piece. Styling shown in the photographs, such as plants, books or food, is not included.
which pieces come with wall-mounting hardware?
The Hatfield hook and the Upton mirror both include hardware for wall mounting. Each product page lists what is included.
how should I care for acacia wood?
Dust it with a soft, dry cloth and keep it dry. Wipe up spills straight away, dry the wood at once and never soak it.