Frequently Asked Questions
How to Mount My Skateboard?
To mount your skateboard, simply hang the board by attaching the provided hanger to a nail or hook. If you're mounting to drywall, we've included spare wall plugs to ensure a firm and stable installation. This ensures that the hanger will be securely anchored, even in softer wall materials.
What is our Shipping Policy?
Processing Time:
All items are made to order. We kindly ask that you allow 3-5 business days for processing before your order is shipped.
Shipping Time:
Once your order has been processed, shipping typically takes an additional 1-3 business days, depending on your location.
What is Our Return Policy?
Refunds and Returns:
As all of our products are made to order, we are unable to accept returns or exchanges. This policy allows us to create each item specifically for you.
We encourage you to review your order details carefully before completing your purchase, as we cannot make changes once production has begun. We truly appreciate your understanding and support of our handmade business!
What Should You Know About Shipping Delays?
We strive to ensure that all orders are shipped in a timely manner. However, due to high demand, we may occasionally experience delays in shipping. While such occurrences are rare, we want to keep you informed and assure you that your order will be prioritized.
**Possible Reasons for Delayed Shipping:**
- High volume of orders
- Supply chain disruptions
- Weather-related issues
- Payment processing delays
- Additional information needed from the customer
In the event of a delay, please check your email for any communication regarding your order. We may reach out for information that is required to process your shipment.
We appreciate your patience and understanding as we work to get your order to you as quickly as possible.