Requesting a return
Request a return within 30 calendar days after delivery. Items must be unused and in their original condition and packaging. Contact us with your order number before sending a return; we will provide instructions and the appropriate return address.
Return postage
Customers pay return postage for change-of-mind returns. There is no restocking fee. If an item arrives damaged or incorrect, contact us with photos so we can arrange an appropriate resolution.
Refund timing
Refunds are processed within 30 calendar days after the return is received. If no return is required, this period starts after approval. Payment providers may require additional processing time.
Cancellations
Contact us within 12 hours of ordering. Cancellation cannot be guaranteed once processing or dispatch has begun.
Support
Monday to Friday, 8 a.m. to 5 p.m. Eastern. Usually replies within 1 business day. Contact us. This policy does not limit rights that apply under consumer law.